Frequently Asked Questions


  • Do I need to register to contact a company or post my queries?

    No. Registration is not compulsory for contacting a company or posting queries.

  • Can I purchase my requirements from the seller through nepalb2b.com? Can I make payment through it?

    No. Nepalb2b.com is an informative directory where you can find a number of companies that sell your required products. Here, you can send an enquiry to the sellers or contact the sellers directly with the help of contact information available in their page. But, you cannot make any transactions or payment through nepalb2b.com.

  • What benefits do I get from nepalb2b.com?

    - Free, easy and simple way to find sellers under different categories
    - Easy and reliable medium to contact sellers
    - Find trusted sellers
    - Get immediate response for your buy requirements

  • How do I know if the seller is authentic?

    All the sellers listed in nepalb2b.com are verified. Once a seller registers itself in nepalb2b.com, we check the authentication of its information. Besides, we provide TrustMARK to the sellers that submits required documents for authentic verification.

  • What is a TrustMARK?

    TrustMARK is a signage given to the sellers that submits required documents for authentic verification. TrustMARK helps buyers to identify trusted sellers.

  • How do I register on nepalb2b.com?

    To register on nepalb2b.com, kindly follow the steps given below:
    - Step 1: Visit www.nepalb2b.com
    - Step 2: On the top right corner, click ‘Register’
    - Fill in required information
    - Agree to nepalb2b Terms of Service
    - Click on “Register” button

  • How long will it take for my account to be activated?

    Once the details are submitted, your free account has been created and you can access your account any time. However, If you have submitted complete information, the account will be manually verified and live within 48 hours.

  • How much does it cost?

    Nepalb2b.com is committed to provide Nepal its first and largest online marketplace, where MSMEs can promote themselves all over the world. So, registration is free and the MSMEs are listed free of cost. However, if MSMEs want to add more details on their page they can choose one of the three paid plans of nepalb2b.com. To check the cost details, click “Business Plans”.

  • What are the differences between different business plans? Free Package

    Here, you will get to enlist your company and display basic information of the company including your logo. The buyers can directly contact you through the contact information you’ve provided.

    Basic Package
    Here, you will get to add more information about the company in 200 words. You also get to add 8 of your products to showcase along with their images and 25 word description. You will get to upload your banner and logo images. Overall, you’ll get a full page to promote yourself. You will get business analytics. You will even get the details of the buyers contacting you. Additionally, you will get your social media links that can directly take your buyers to your social media pages.

    Premium Package
    Premium package gives you a number of templates to choose from to create your personalized mini website under the domain of www.nepalb2b.com. You’ll have unlimited space to describe your company, multiple no. of pages to segregate different information to show your buyers, and unlimited no. of products to showcase under different categories.

    Ultimate Package
    With ultimate package, you can create your own website with your independent domain. You’ll have unlimited space to describe your company, multiple no. of pages to segregate different information to show your buyers, and unlimited no. of products to showcase under different categories.

  • Do I receive SMS notification after each enquiry?

    Yes. You will receive SMS notification after each enquiry, provided that you have subscribed for SMS alerts. This is a paid service and you will be charged annually for your subscription.

  • What is TrustMARK? How do we obtain TrustMARK for our company?

    TrustMARK is a signage to verify you as a trusted seller. TrustMARK helps buyers to identify trusted sellers to order required products. It obviously increases the possibility of the sellers to connect with their potential buyers, and gain more buyers.
    TrustMARK is a paid service where you will need to submit the copies of following documents along with the process fee.
    Documents required:
    - A duly filled TrustMARK request form
    - Company Registration Certificate
    - VAT/PAN Registration Certificate
    - Balance sheet for last two fiscal years
    - Audit report for last two fiscal years
    - Citizenship certificate of the company owner

    Our team will verify all the documents and decide over it in a week.

  • I forgot my username/password. How do I retrieve it?

    • Visit www.nepalb2b.com
    • Click on ‘Login’
    • Click on 'Forgot Password'
    • Enter the same e-mail id that you had provided at the time of registration
    • Click on 'Submit'
    • You will shortly receive an email with your username and password

  • I want to modify my registered information.

    To modify your registered member information (i.e. registered company name, email address, etc.) please follow below steps:
    • Sign in to www.nepalb2b.com
    • Click on ‘Login’
    • Click on 'Update Profile'
    • Edit registered information
    • Click on 'Submit'